Shipping & Return Policy
We ship from Atlanta, GA Monday - Friday. Please allow 1-2 business day processing time for regular orders. Large orders over 25 gifts are subject to additional fulfillment time. We currently only ship to addresses within the United States from our website.
Once shipped orders take 3-5 business days to deliver via standard shipping, depending on where they're going.
Our warehouse does not ship on the following holidays observed by our local carriers.
For bulk orders, please contact firstname.lastname@example.org.
If you need to upgrade to rush shipping for last-minute thrills, we offer express shipping via UPS and USPS. Rates will vary based on the shipping destination; you will be able to view them at checkout. If you require immediate express shipping, orders must be placed by noon (12:00pm ET) Monday through Friday to process the same day. Orders placed after 12:00pm will ship the next business day. Express orders placed on Saturday or Sunday will ship on the next business day.
If you have questions, special handling instructions, or a desired turnaround time for your gift, just contact us and we'll let you know how we can help. Please email email@example.com, or see if your question is covered in our FAQ section below.
All sales are final once the gift leaves our facility. If a gift has been returned to us for any reason, you will be notified by email. You have 5 business days to respond with a new shipping address or the order will be cancelled and restocked without a refund. You can ship the returned gift to a new address or to yourself if you prefer. The reshipment fee is $12.00. If you require assistance, contact us at firstname.lastname@example.org
We will be happy to change or cancel your order and arrange a refund prior to processing your order. Refunds will be credited to the original form of payment within 3 business days. If you purchased a product at full price, and the price is reduced within 7 days of your original date of purchase, we will honor a request for adjustment.
LOSS AND STOLEN PACKAGES
Your box tracking says your package has been delivered, but you or the recipient never recieved it? Take a good look in and around their front yard/backyard/leasing office/etc. and ask around to see if anyone has grabbed it for them -- there’s a good chance it’s hiding somewhere (trust us, it happens all the time). If tracking reflects that your order has been delivered, but your recipient is unable to locate the package, reach out to us at email@example.com and we'll do everything in their power to help you locate your order. Beyond that, unfortunately, this is a rare situation that’s out of our control, and can be attributed to any number of things, including porch pirates and the package just being lost.
We won't be able to replace your order, so we recommend filing a carrier claim, and we’ll be happy to do the same on our end! We also recommend you set up accounts with your local carriers and add in special delivery notes in your profile (eg. deliver all packages to leasing office)